About The Role

What You’ll Be Doing

Customer Interaction

  • Be the main contact for clients and intercompany departments regarding refractory enquiries and issues.
  • Carry out customer site visits for scoping new work and customer relationship development.
  • Conduct on-site or remote technical assessments of cremator refractory conditions to determine repair or reline requirements.
  • Perform periodic on-site inspections of contractor work.
  • Build and maintain strong customer relationships to drive satisfaction, retention, and repeat business.

Order Management

  • Process and own customer sales orders from purchase order through to invoicing.
  • Prepare an accurate bill of materials to be issued for despatch.
  • Ensure all required documentation (Procedures, RAMS, etc.) are submitted before work begins.
  • Co-ordinate contractors, logistics, waste management and schedules.
  • Work with service coordinators/team to optimise site disruption/downtime.
  • Serve as the primary contact throughout project delivery, ensuring work is completed on schedule and meets customer and company expectations.

Compliance, Health and safety

  • Ensure all activities comply with relevant health, safety, and environmental (HSE) regulations.
  • Maintain adherence to company standards and industry-specific safety requirements.
  • Promote safe working practices across all projects and contractor activities.
About You

Essential:

  • Experience in operations, project coordination, or service-based roles.
  • Proficiency in CRM/ERP systems (Oracle NetSuite preferable).
  • Experience in working within an ISO 9001 accredited organisation.
  • Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • High attention to detail and commitment to quality.

Desirable:

  • Experience with refractory materials or cremator systems.
  • Health & Safety certification (e.g., IOSH).
  • Familiarity with engineering and manufacturing processes.
  • Ability to interpret engineer drawings.
About Us

Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.

Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.

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About the perks
Integrity
24 days’ annual leave, increasing with length of service, plus bank holidays
Festive December shutdown
An additional paid day off for your birthday
Competitive pension scheme with company contributions matched up to 5%
About the process

Stage One: A Teams interview where we will explore your experience in customer support, coordination and planning, and understand how you manage priorities in a fast-paced environment. This will also give you the opportunity to ask any initial questions about the role and the business.

Stage Two: A face-to-face interview at our Leeds site, allowing for a more in-depth discussion about the role, systems and service environment. You will also have the opportunity to meet members of the Customer Care team and gain insight into how we operate.

We aim to keep the process clear, professional and respectful of your time, while ensuring we gain a thorough understanding of your experience and suitability for the role.

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